July 1, 2012
Voice Provider sold to Addnode Group
Voice Provider: Streamlining customer dialogues on the Nordic market
Its cloud-based solutions target corporate contact centres and enables them to automate business-critical channels (be it phone, email or web) with the vision to offer the most efficient and user-friendly customer service and thereby increase competitiveness.
The company was founded in 2000 and has grown into a team of specialists in the areas of customer service, channel strategy, language technology, dialogue design and systems development.
It has a broad and impressive customer base, serving renowned corporates such as Viasat, Com Hem, Ikea, Svenska Spel, DNB, the Swedish Tax Agency and the Swedish Postal Service.
Joining forces with Addnode/Mogul
Addnode Group is a Swedish publicly listed software and services company, offering business-critical IT solutions that realize business opportunities and streamlines operations. The group has 800 employees in Sweden, Norway, Finland, Denmark, Serbia and the United States.
In July 2012, Addnode acquired Voice Provider, which became part of its Content Management unit.
The acquisition of Voice Provider enabled Addnode to strengthen its customer communication business (through a close collaboration with Addnode’s subsidiary Mogul) and become the market leader in this segment.
GCA Altium acted as sole advisor to the sellers.